1. Booking & Payment Procedure
- 25% of the ticket value as advance at the time of booking along with the list of guests/pax and their passport scanned soft copies.
- Balance payment shall be made 60 days prior to the departure date.
- If the balance payment is not made at least 60 days prior to the departure date, a penalty of 12% interest will be applied.
- In the case of bookings made within 60 days prior to the departure date, 100% payment shall be deposited to the authorized O&M operator along with the booking details.
- The rate of exchange prevailing on the date of transaction shall be applicable as per the RBI.
- GST, as applicable, shall be charged extra.
- Children below 5 years of age will be complimentary; however, they must share the same cabin.
- Tariff will be charged for children above 5 years but below 12 years at 50%, provided they share the accommodation with an adult.
- One cabin has occupancy of 2 adult pax only. An additional mattress can be provided for infants or a child below 12 years as per policy.
- The tariff in Indian currency is fixed for guests having valid Indian nationality proof, i.e., a valid Indian passport or OCI card (valid proof for the same needs to be submitted at the time of booking). In case of any variance in the documents, then the Dollar rate would be applicable.
2. Cancellation Rules for Deduction of amount-
- 10% of the ticket value shall be deducted on cancellations made between 120 to 90 days before the travel date.
- 25% of the ticket value shall be deducted on cancellations made between 89 to 60 days before the travel date.
- 50% of the ticket value shall be deducted on cancellations made between 59 to 30 days before the travel date.
- No refund shall be admissible if the booking is cancelled within 29 days prior to the departure date.
- In case of cancellation of booking suo-moto by the Operator, 100% of the deposited amount (without any additional charges or claims) will be refunded.
- The Operator shall not be liable for any refund or compensation for services such as pre/post accommodation, airline tickets, excursions, etc., that have been booked separately by the guest and/or their Travel Agent.
- The Operator, under intimation to RTDC, reserves the right to cancel the tour/trip at any given point of time for whatsoever reasons. In such cases, 100% of the received amount will be refunded.
- The Operator will review and apprise the agents of such instances 60 days prior to departure in case of low occupancy. The Operator reserves the right to cancel the departure up to 30 days prior and inform the agents or individuals of such bookings.
- The minimum occupancy required to run the operations is defined as 50%, i.e., 17 cabins.
3. Direct Individual / Online Booking and Discount Structure
- Direct individual/online booking on the RTDC operator website is also available for POW. Payment for such bookings shall be charged as per policy.
- A special offer shall be admissible to each guest on direct individual/online booking. Vouchers of $20 per day per pax will be provided, which are non-transferable and limited to daily utilization in the same tour/trip.
- No commission shall be allowed to any agent for such bookings.
- In order to implement a robust and transparent operator booking system, efforts will be made to ensure that all tickets are booked and cancelled online.
4. Part Journey
- Existing bookings already transferred through RTDC will be accommodated by the operator. However, for new bookings, part bookings will be entertained only at the discretion of the operator, based on occupancy.
- New bookings will be accepted only for the full itinerary, i.e., 7 nights. In case any guest leaves en route after the start of the trip/journey, no amount will be refunded or claimed by them in any form, as per policy.
5. Procedure for Confirmed Bookings
- For all confirmed bookings, confirmation shall be valid only upon deposition of 100% of the ticket value along with the Passenger List and scanned copies of passports, at least 60 days prior to the travel date. If the Passenger List and scanned copies of passports are not received at least 45 days prior to the travel date, the booking shall be treated as cancelled and no refund will be admissible.
- Once the names of the guests have been received, no substitution shall be permitted. If a name is changed or removed, it shall be treated as a cancelled booking. The new name(s) will be treated as a fresh booking and will be confirmed subject to availability.
- In the case of a charter booking received for a tour, if fewer than 20 seats/pax are booked, the Operator may offer an option to the GSA/Travel Agents/Individual Traveller. In such cases, the GSA/Travel Agents/Individual Traveller shall be provided with the option of a full refund or amendment/shifting of seats free of cost in the next available tour.
6. No Show/ En Route Termination of Tour
No Show: In case of a no show or non-arrival of the guest, no refund or adjustment for future travel will be possible. The entire amount shall be treated as forfeited. However, under circumstances such as natural disasters, natural calamities, or national security events, the matter will be favorably considered by the Authorized Operator to the extent of guest/passenger satisfaction, as well as their comfort, for better luxury travel experience and related promotions.
En Route Termination of Tour: In case of termination of the tour by the guest, for any reason, no refund or adjustment for future travel will be admissible. The amount for the unused portion of the tour shall be treated as forfeited.